Privacy Policy

Effective Date: November 21, 2025

Welcome to PRIMEPAX. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

Personal Information

When you make a purchase or attempt to make a purchase through our website, we collect certain information from you, including:

• Contact Information: Name, email address, phone number, and shipping address
• Payment Information: Credit card details, billing address (processed securely through payment processors)
• Account Information: Username and password if you create an account
• Order History: Details of products purchased and transaction history

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address and browser type
• Device identifiers and operating system
• Pages viewed and time spent on pages
• Referring website addresses
• Cookies and similar tracking technologies

We use the information we collect to:

• Process Orders: Fulfill and manage your purchases, payments, and returns
• Communicate: Send order confirmations, shipping updates, and customer service responses
• Improve Services: Analyze website usage to enhance user experience
• Marketing: Send promotional emails about new products and special offers (with your consent)
• Fraud Prevention: Detect and prevent fraudulent transactions
• Legal Compliance: Comply with applicable laws and regulations

We may share your personal information with third parties only in the following circumstances:

• Service Providers: Payment processors, shipping companies, and email service providers who help us operate our business
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, sale, or acquisition of our business
• With Your Consent: Any other sharing with your explicit permission

All third-party service providers are required to maintain the confidentiality and security of your information.

We use cookies and similar tracking technologies to:

• Remember your preferences and settings
• Keep you logged in to your account
• Analyze website traffic and user behavior
• Personalize content and advertisements
• Improve website functionality

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

Third-Party Analytics

We use Google Analytics and other analytics services to understand how visitors use our website. These services may collect information about your online activities over time and across different websites.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure payment processing through trusted providers
• Regular security assessments and updates
• Restricted access to personal information
• Employee training on data protection

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request transfer of your data to another service
• Withdraw Consent: Withdraw consent for data processing where applicable

To exercise any of these rights, please contact us at primepax.store@hotmail.com or +91 9188461264.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Order and transaction data: 7 years (for tax and accounting purposes)
• Marketing communications: Until you unsubscribe
• Account information: Until you request deletion or account closure
• Website analytics: Typically 26 months

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can delete such information.

Our services are operated from India. If you are accessing our website from outside India, please be aware that your information may be transferred to, stored, and processed in India where our servers are located. By using our services, you consent to this transfer.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy on this page with a new "Last Updated" date
• Sending an email notification to registered users
• Displaying a prominent notice on our website

Your continued use of our services after any changes indicates your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: