Contact Us

We're here to help! Reach out to us through any of the channels below.

WhatsApp Support

Get instant assistance through WhatsApp. Chat with our support team for quick help with orders, returns, and inquiries.

Chat on WhatsApp

+91 9188461264

Call Us

Speak directly with our customer service team. We're available during business hours to assist you.

Call Now

+91 9188461264

Email Support

Send us a detailed message. We typically respond within 24 hours during business days.

Send Email

primepax.store@hotmail.com

Business Information

Business Hours

Monday - Saturday
10:00 AM - 8:00 PM IST

Sunday
12:00 PM - 6:00 PM IST

Service Location

We ship across India
Delivery available to all major cities and towns

Delivery Time

Standard Delivery: 2-7 business days
Metro Cities: 2-4 business days
Other Cities: 4-7 business days

Returns & Exchanges

2-day return policy
Contact us within 2 days of delivery
Parcel opening video required

Frequently Asked Questions

How can I track my order?

Contact us via WhatsApp or phone with your order number. We'll provide you with the tracking information and current status of your shipment.

What is your return policy?

We accept returns within 2 days of delivery for damaged, defective, or incorrect products. A complete parcel opening video is mandatory for all return requests. Please visit our Returns Policy page for complete details.

Do you ship internationally?

Currently, we only ship within India. We're working on expanding our shipping to international locations in the future.

Are your products authentic?

Yes, all products sold on PRIMEPAX are 100% authentic. We source directly from authorized dealers and manufacturers. Each product comes with original packaging and authenticity documentation.

What payment methods do you accept?

We accept credit/debit cards, UPI, net banking, and Cash on Delivery (COD) for selected locations. All payments are processed through secure, encrypted channels.

How do I cancel my order?

To cancel an order, contact us immediately via WhatsApp or phone. Orders can be cancelled before they are shipped. Once shipped, you'll need to follow our return process.

Why is a parcel opening video required?

The parcel opening video helps us verify claims of damage or missing items. It allows us to raise issues with courier companies if needed and ensures a smooth return/exchange process. Without this video, we cannot process return or exchange requests.