About Us

Welcome to PRIMEPAX, your premier destination for authentic luxury products. We are committed to providing our customers with the finest selection of premium watches, footwear, electronics, fashion, and accessories. Our mission is to deliver excellence in every aspect of your shopping experience.

At PRIMEPAX, we believe in transparency, quality, and customer satisfaction. Every product in our collection is carefully curated and verified for authenticity. We stand behind our commitment to provide you with genuine products and exceptional customer service.

Return Policy

Eligibility for Return/Exchange

Returns or exchanges are only accepted if the product is damaged, defective, or incorrect.
You must contact us within 2 days of receiving your order.
Products must be unused, unworn, and in original packaging.

Mandatory Parcel Opening Video

To process any return or exchange:

A clear, full parcel opening video is required — from start to finish, with no cuts or pauses.
This helps us verify claims of damage or missing items and raise issues with the courier if needed.
Claims without a parcel opening video will not be accepted.

Important Notice

Without a proper parcel opening video, we cannot process your return/exchange request or raise complaints with courier companies.

Return/Exchange Process

Step 1: Contact Us

Contact us within 2 days of delivery via WhatsApp: +91 9188461264

Step 2: Share Details

Share your order number and the parcel opening video.

Step 3: Send Back Product

Once approved, send the product back within 2 working days.

Step 4: Inspection

After we receive and inspect the return:

A replacement will be issued (shipping charges apply).
If the product is damaged or any item is missing, it will be returned without exchange.

Shipping Charges

All return/exchange shipping costs are the customer's responsibility.
We will only cover shipping charges if the item received is damaged due to our error (with proper video proof).
Shipping fees are non-refundable under any circumstances.

Shipping Policy

Please note that shipping charges are non-refundable in all cases except when damage is caused by our error with proper video evidence.

Need Help?

For questions or support regarding returns:

WhatsApp: +91 9188461264

Terms & Conditions

Before you make a purchase, please take a moment to review our terms and conditions.

Parcel Opening Video

Please do not forget to make a parcel opening video. Take a full video from start to end without cut and pause. So if there is any damage or missing product, we can replace it.

Without a parcel opening video, we will not be able to exchange the product.
Without it, we cannot raise a complaint against the courier company.

Video Requirements

The video must be continuous, clear, and show the entire unboxing process from opening the package to revealing all contents.

Return/Exchange Policy

In case of return/exchange:

The customer needs to courier the parcel back within 2 days after receiving the parcel.
Once we receive the parcel, the customer will get the replacement.
In case of exchange, the shipping charge is on the customer.
The product will be checked before exchange.
In case of any damage or item missing, we will send the parcel back to the customer.

Shipping Charges

In case of exchange/return:

All shipping charges will be paid by the customer.
We are only responsible for the shipping charge if the parcel received by the customer is damaged.
Shipping charges are non-refundable in any case.

Shipping Cost Policy

All shipping costs for returns and exchanges are borne by the customer unless the product was damaged due to our error.

Product Authenticity

All products sold on PRIMEPAX are guaranteed to be 100% authentic.
We source our products directly from authorized dealers and manufacturers.
Any concerns about product authenticity should be raised within 2 days of delivery.

Customer Responsibility

Customers must inspect products immediately upon delivery.
Any issues must be reported within 2 days of delivery.
Products must be handled with care and returned in original condition.
False claims or fraudulent returns will result in permanent account suspension.

Contact Information

WhatsApp Support

For quick assistance and order support:

+91 9188461264

Business Hours

We are available to assist you:

Monday - Saturday: 10:00 AM - 8:00 PM
Sunday: 12:00 PM - 6:00 PM

Email Support

For detailed inquiries:

support@primepax.com

Response within 24 hours

Help Center

Track Your Order

Stay updated on your order status by contacting us with your order number via WhatsApp.

Shipping Information

We provide fast and reliable shipping across India. Delivery typically takes 2-7 business days depending on your location.

Customer Support

Our dedicated support team is here to help with any questions about products, orders, or returns.

Payment Methods

We accept various payment methods including UPI, credit/debit cards, and cash on delivery for your convenience.